This policy explains how The Dorset Floor Sanding Company ("we", "us", "our") collects, uses and protects your personal information when you contact us or request a quote through this website. We are the data controller for the information you provide.
1. Information we collect
We only collect what we need to give you a quote and carry out your work:
- Contact details you give us — your name, phone number and email address.
- Property details — the location or area of the work and a description of the floors involved.
- Photos you choose to send us of your floors so we can estimate the work.
- Messages — the contents of any enquiry, message or email you send us.
- Basic technical data — standard server logs (such as IP address and browser type) created automatically when you visit the site.
2. How we use your information
- To prepare and send you a quote and to respond to your enquiry.
- To arrange, schedule and carry out floor sanding, restoration or finishing work.
- To contact you about your job and provide ongoing customer service.
- To keep records required for our business, accounting and insurance.
3. Legal basis for processing
Under the UK GDPR we rely on:
- Consent — when you submit the quote form or otherwise contact us, you are asking us to get in touch.
- Contract — to take steps at your request before entering into a contract, and to carry out work you book with us.
- Legitimate interests — to run and improve our business and keep proper records, balanced against your rights.
- Legal obligation — where we must keep records (for example for tax).
4. How your enquiry reaches us
When you submit the quote form, your details are delivered to us by email using Resend (our email delivery provider). The site is hosted on Vercel. These providers process your data on our behalf under their own security and privacy terms. We do not sell or rent your personal data to anyone.
5. Sharing your information
We only share your information where necessary:
- With the service providers above who help us run the website and receive enquiries.
- With professional advisers (such as our accountant) or insurers where required.
- Where we are required to do so by law.
6. How long we keep it
We keep enquiry and customer information only for as long as needed to provide our services and meet our legal and accounting obligations, after which it is securely deleted. If your enquiry does not lead to work, we will delete it once it is no longer needed.
7. Cookies
This site uses only the cookies necessary for it to function. We do not use advertising cookies on the site itself. If you reach us through a Facebook or Instagram advert, Meta may use its own cookies and tracking subject to Meta's Privacy Policy.
8. Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us using the details below.
9. Contact us
If you have a concern about how we handle your data that we cannot resolve, you can contact the UK Information Commissioner's Office (ICO) at ico.org.uk.
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